Privacy Policy

1. Introduction

Southall Billings LTD ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your personal information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Contact us: Name, email address, phone number, company name, and message content
• Request a quote: Project details, budget information, timeline preferences
• Engage our services: Billings information, payment details, business requirements
• Subscribe to newsletters: Email address and communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical data: IP address, browser type, device information, operating system
• Usage data: Pages visited, time spent on pages, referral sources, clickstream data
• Cookies: See Section 8 for detailed cookie information

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe) for transaction processing
• Analytics providers (Google Analytics) for website usage statistics
• Social media platforms if you interact with our social profiles

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery

• Providing requested services and deliverables
• Communicating about projects and timelines
• Processing payments and invoicing
• Providing customer support

3.2 Business Operations

• Responding to inquiries and quote requests
• Improving our services and website
• Conducting market research and analysis
• Maintaining business records

3.3 Marketing Communications

• Sending newsletters and updates (with your consent)
• Sharing relevant service information
• Promoting new offerings and special deals

3.4 Legal and Compliance

• Complying with legal obligations
• Protecting our rights and interests
• Preventing fraud and security threats

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Processing Purpose	Legal Basis
Providing services you requested	Contract performance
Marketing communications	Consent
Improving services and website	Legitimate interests
Legal compliance and record-keeping	Legal obligation

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your data with trusted third parties who assist us:

• Payment processors: Stripe (for secure payment processing)
• Cloud hosting: For website and data storage
• Email services: For communication management
• Analytics providers: Google Analytics for usage insights

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to emergency situations

5.3 Business Transfers

In the event of merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

6. Data Security

We implement appropriate security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee training on data protection
• Encrypted backups and secure storage

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary for:

• Active clients: Duration of relationship plus 7 years for legal/tax purposes
• Inquiries: 2 years or until you request deletion
• Marketing: Until you unsubscribe or request deletion
• Legal requirements: As mandated by law (typically 6-7 years)

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences
• Marketing cookies: Track your browsing for relevant advertising

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise any of these rights, contact us at billingsouthall@gmail.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your data is primarily processed in the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated via email or website notification. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

15. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Contact:
Website: www.ico.org.uk
Phone: 0303 123 1113